Refund policy

If you encounter any issues or concerns with your order, please don't hesitate to reach out to our Customer Support Team at (714)-717-7269.

Before calling, it's helpful to have your order invoice handy, including details like the SKU number, color, and the quantity of the bags in question.

Before contacting us, please be aware of our terms:

• We cannot accept returns on bags that have been printed, washed, or altered in any way. Pro Tip: Always examine your bags prior to any customization.
• Defective bags must be returned with a piece of tape marking where the defect is located.
• We are unable to accept returns for bags that are no longer available or for bags that has been in your possession for over 30 days.
• Claims for any missing or damaged items must be made within 72 hours of delivery.
• Returns without a valid return authorization number will be refused by our warehouse.
• For efficient processing, please include a copy of your invoice with the return to enable us to issue your credit within two weeks.
• All returned or refused shipments incur a 20% or $25 (whichever is higher) restocking fee, plus the costs of both outbound and return shipping.
• We do not issue cash refunds.
• In cases where your order was not processed correctly, we will handle the original shipping costs and provide a return label for the incorrectly shipped items.
• Note that items marked as non-returnable on their product page are exempt from returns.
• We do provide replacements for orders with incorrect, missing, or damaged items. Requesting a replacement will trigger an order for the same items as your original order. Please note that we cannot process requests for different colors, sizes, or exchanges through the replacement order process.